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RDX products, compatibility, orders, delivery, warranty and support.

Find useful answers before ordering a Tandberg Data product, replacing a legacy RDX reference, arranging delivery or contacting the team for a backup project.

RDX products, compatibility, orders, delivery, warranty and support.

Frequently Asked Questions

What is RDX technology?

What is the difference between an RDX drive and an RDX cartridge?

How do I choose the right RDX cartridge capacity?

Can Tandberg Data products replace legacy HPE, IBM or Dell RDX references?

Is RDX compatible with backup software?

Can RDX support an anti-ransomware backup strategy?

Do I need an account to place an order?

Why are prices displayed excluding VAT before login?

How is VAT calculated after login?

Can I request a quote before ordering?

Which payment methods are accepted?

Can I modify or cancel an order?

What are the shipping costs for delivery in France?

What are the shipping costs for delivery in Europe?

How is the delivery zone determined?

Do you deliver outside France and Europe?

What are the delivery times?

What warranty applies to Tandberg Data products?

What does advanced replacement mean?

Can an individual customer return a product?

Can a business customer return a product?

How do I request a return, cancellation or service case?

How do I know which RDX solution to choose?

What is the difference between RDX QuikStor and RDX QuikStation?

I cannot find a product reference. What should I do?

How can I contact Tandberg Data?